Make sure the "From" email (HESK settings > General tab) is set to the SMTP email address and that the "From" name is NOT set to an email address. Passwords are CaSe SeNSiTiVe.ĥ54 5.2.0 :SendAsDeniedException.MapiExceptionSendAsDenied Double-check both the username and password. Office365 doesn't recognize your username or your password is incorrect. Password error: Logon failure: unknown user name or bad password. Kevin - MS do document the POP, IMAP and SMTP server names, port numbers and required security settings in their own support pages for Office 365. This usually means required ports are blocked on your server in the firewall.Ĭontact your hosting company to verify and ask them to unblock required ports (587, 995 and/or 993) to allow TCP connections. Testing connection, this can take a while. To fetch mail from Office365 server using IMAP protocol instead, enter these details: To fetch mail from Office365 server enter these details: "From" name in HESK settings (General tab) is NOT set to an email address - Microsoft security policies will reject sending emails if the From name is an email address."From" email in HESK settings (General tab) is set to your Office365 email address.Enter your full email address and tap Next.
Important: Do NOT choose 'Outlook, Hotmail, and Live' unless you want to sync email only and not calendar/contacts. To send emails using Office365 server enter these details: Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365. Here are the correct settings you should use to connect HESK to
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